Cancellation / Returns

Cancellation / Returns


Consumers have a fourteen-day withdrawal.


You have to withdraw from this contract within fourteen days without giving any reasons.

The withdrawal period is fourteen days from the day have taken to you, or a representative of your third party, other than the carrier and the goods in possession or has.

To exercise your right, you have to (. Marina Hutflies, hobby, crafts and paper design, Ernst Ludwig Kirchner Road No. 9, 67227 Frankenthal,, Phone: (0049) 06233 8692333) with a clear statement ( z. B. a consigned by mail letter, fax or e-mail) about your decision to withdraw from this contract, inform. You can do so using the attached model withdrawal form, however, is not mandatory.

it made to safeguard the withdrawal period is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal deadline.

Effects of withdrawal

If you withdraw from this contract, we have put all the payments that we have received from you, including delivery costs (except for the additional costs arising from the fact that you have chosen a different method of delivery than we offer, cheapest Standard have) immediately and repay at the latest within fourteen days from the date on which the notification was received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; in any case you will be charged fees because of this repayment. We can withhold reimbursement until we have received the goods back, or until you have demonstrated that you have sent back the goods, whichever is the earlier.

You have to return the goods immediately and in any event not later than fourteen days from the date on which they notify us of any cancellation of this contract to us or to pass. The deadline is met if you send the goods before the period of fourteen days. They bear the direct cost of returning the goods. You only need to pay for any diminished value of the goods if the value loss is due to a necessary to ascertain the nature, characteristics and functioning of the goods handling.

They bear the direct cost of returning the goods.

special instructions

If you finance this contract through a loan and cancel it later, they are no longer bound to the loan contract if both contracts form an economic unit. This is particularly likely if we are also your lender or if your lender with regard to the financing of our involvement. If we loan at effect of the revocation has already been extended, your lender occurs in relation to you with regard to the effects of withdrawal or return our rights and obligations under the contract financed. The latter does not apply if the present contract is the purchase of financial instruments (eg securities, currencies or derivatives).

If you want to avoid a contractual commitment as far as possible, make use of your right to cancel and also revoke the loan agreement if you are eligible also for a right of withdrawal.

Exclusion of right of withdrawal

The right does not apply to contracts for the supply of goods that are not prefabricated and an individual selection or determination by the consumer is essential for the production or which are clearly tailored to the personal needs of the consumer.